Description based on the Specified Commercial Transactions Act
Distributor
Scanjap Incorporated Ltd.
Operation Manager
Rieko Umiki
address
27th Floor, Shiroyama Trust Tower, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6027
telephone number
03-5403-4870 (Representative)
email address
Necessary charges other than the product
■ Consumption tax (10%)
■Shipping costs: Delivery will be made by Sagawa Express or Japan Post.
・Hokkaido: 1,375 yen (tax included)
・ Okinawa: 1,540 yen (tax included)
・ 6 Tohoku prefectures (Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima): 1,045 yen (tax included)
・ Other regions: 935 yen (tax included)
<Shipping costs borne by us>
If your order total is 11,000 yen (including tax) or more, shipping will be free. (Excluding Hokkaido and Okinawa.)
However, for customers in Hokkaido and Okinawa, the following shipping charges will apply per delivery address.
・Hokkaido: 440 yen (tax included)
・ Okinawa: 660 yen (tax included)
■ Cash on delivery fee ■ Fees charged at the time of payment *Bank or post office transfer fees are the responsibility of the customer.
■ If the package is returned due to customer's refusal to accept it or absence, etc., the customer will be responsible for the return shipping fee.
You will also be responsible for any re-shipping fees.
*The delivery company will keep your package for 6 days from the shipping date.
How to order
Please order and pay through our website.
payment method
At Tilda & Friends, you can pay by ① credit card, ② bank transfer, ③ postal transfer, ④ cash on delivery, and smartphone payment.
① Credit card
In addition to VISA, MasterCard, JCB, Discover, and Diners Club, you can also use Apple Pay, Google Pay, Paypay, and Merpay.
● If your card payment is not completed successfully, we may ask you to change your payment method. Thank you for your understanding.
● There are no fees.
*To ensure that you can use your credit card safely, we have always installed *SSL as standard, a function for safely sending and receiving confidential information such as credit card information and customer information. (*SSL: technology that encrypts and protects communications over the Internet)
*We have implemented credit card security measures that comply with PCI DSS, the international security standard for the credit card industry.
② Bank transfer (prepayment) Bank name: Sumitomo Mitsui Banking Corporation Branch name: Shinjuku Branch No.: 221
Deposit type: Regular deposit Account number: 3700592
Account name: Yu) SCANJAP Incorporated
● Please make the payment within 7 business days after placing your order.
● Bank transfer fees must be borne by the customer.
● Online banking is also available.
● After placing your order, you will receive an email with payment information. Please check it and then proceed with the payment. If there is an error in the email, we will not be able to deliver the email and your order will be automatically cancelled. Please make sure that your email address is correct before placing your order.
●If we are unable to confirm your payment by the payment deadline, your order will be canceled.
③ Transfer to Japan Post Bank (prepayment)
Bank name: Japan Post Bank Branch name: 018 (Zeroichihachi)
Store number: 018
Deposit type: Regular deposit Account number: 9391099
Account name: Yu) SCANJAP Incorporated
● Please make the payment within 7 business days after placing your order.
● Bank transfer fees must be borne by the customer.
● Online banking is also available.
● After placing your order, you will receive an email with payment information. Please check it and then proceed with the payment. If there is an error in the email, we will not be able to deliver the email and your order will be automatically cancelled. Please make sure that your email address is correct before placing your order.
●If we are unable to confirm your payment by the payment deadline, your order will be canceled.
④ Cash on delivery
● A cash on delivery fee will be charged for each delivery.
Please pay the total amount plus a cash-on-delivery fee of 440 yen (tax included) to the delivery person.
●After placing your order, you will receive an email with payment instructions.
The total amount including the COD fee will not be displayed on the order completion screen or in the confirmation email.
Please note that the amount charged at the time of delivery will be the total amount plus the COD fee.
⑤ Smartphone payments
You can use "PayPay", "LINE Pay" and "Merpay".
After clicking “Pay Now”, you will be redirected to mobile payment (QR code) for secure payment.
Payment deadline
Please do so within 10 days.
*If payment is not confirmed within the specified period, your order will be invalid.
Delivery time
We will ship within 3 business days after payment.
*Please note that we are closed on Saturdays, Sundays and public holidays and cannot ship items on these days.
Orders placed before 10am on the business day will be shipped as soon as possible.
*Please note that delivery may be delayed due to weather or traffic conditions.
Returns and Exchanges
● Please contact us by phone or email within 2 days of receiving the product, and return it within 8 days.
*Please use Yu-Pack or courier service when returning the item so that you can keep a copy of the shipping receipt.
*If the item is shipped without a shipping label, we cannot be responsible for any issues such as lost items or incorrect delivery.
note that.
● Products that cannot be returned We generally do not accept returns for reasons of customer convenience.
・If the 8 day return acceptance period has expired
・Damaged or soiled products
・Products that have already been opened or used
・Stains or damage caused by customer reasons ・Part of a set product (accessories, service items, manuals, etc.)
■ Product return shipping costs: If you are returning the product for your own reasons, you will be responsible for the shipping costs.
● In the case of returns due to reasons on our part, such as a defective product or incorrect shipping contents, we will cover the shipping costs.
■ Regarding refunds ● In the case of cash on delivery: Once the returned product arrives, we will process the refund to the designated bank account.
● For credit cards: Once we receive the returned product, we will contact your credit card company to cancel your order.
*For returns due to customer's convenience, only the product price will be refunded.
■ If the replacement product is different from the product you purchased, or if the product you received is damaged or defective, please contact us within 8 days. We will exchange the product at our expense.
For inquiries, please contact the following office.
〒105-6027
27th floor, Shiroyama Trust Tower, 4-3-1 Toranomon, Minato-ku, Tokyo Scanjap Incorporated
Customer Service Center: 03-5403-4870
Weekdays: 10:00 ~ 12:00 / 13:00 ~ 17:00 (Excluding weekends and holidays)
*Please note that we may record your inquiries in order to confirm their content.