inquiry

If you have any questions or concerns,

Before contacting us, please check our " Frequently Asked Questions " to see if your question has already been answered.

*Products purchased from stores other than Tilda's official retailers or from overseas online shopping sites, etc.

Once purchased, we cannot respond to inquiries regarding quality, returns, or exchanges.

Please contact the store where you purchased the product.

If you contact us by phone, it may take some time for a representative to respond to your inquiry.

We apologize for the inconvenience, but you can also send us a message using the contact form.

We will respond to your inquiries in due course.

  • About online shopping

    (Customers are responsible for telephone charges.)

    Reception hours: Weekdays 10:00~17:00

    *Closed on Saturdays, Sundays, public holidays, and the New Year holidays.

    link icon 03-5403-4870 (Representative)

  • Product Inquiry

    Please contact us using the inquiry form.

    We will respond to your inquiry in order.

    Reception hours: Weekdays 10:00~17:00

    *Closed on Saturdays, Sundays, public holidays, and the New Year holidays.

Contact Form

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