Shopping Guide

<Payment Method>

At Tilda & Friends, you can pay by ① credit card, ② bank transfer, ③ postal transfer, ④ cash on delivery, and smartphone payment.

① Credit card
In addition to VISA, MasterCard, JCB, Discover, and Diners Club, you can also use Apple Pay, Google Pay, Paypay, Merpay, au Pay, Rakuten Pay , and dPayment .

● If your card payment is not completed successfully, we may ask you to change your payment method. Thank you for your understanding.
● There are no fees.

*To ensure that you can use your credit card safely, we have always installed *SSL as standard, a function for safely sending and receiving confidential information such as credit card information and customer information. (*SSL: technology that encrypts and protects communications over the Internet)
*We have implemented credit card security measures that comply with PCI DSS, the international security standard for the credit card industry.

② Bank transfer (prepayment)

Bank Name	Sumitomo Mitsui Banking Corporation
Store name	Shinjuku branch
Store number	221
Deposit type	Regular deposit
Account Number	3700592
Account Name	Scanjap Inc.

Please make payment within 7 business days after placing your order.
● Bank transfer fees must be borne by the customer.
● Online banking is also available.
After placing your order, you will receive an email with payment information. Please check the email and proceed with payment. If there is an error in the email, we will not be able to deliver the email and your order will be automatically cancelled. Please make sure that your email address is correct before placing your order.
● If we are unable to confirm your payment by the payment deadline, your order will be canceled.

 

③ Transfer to Japan Post Bank (prepayment)

Bank Name	Japan Post Bank
Store name	018 (Zeroichihachi)
Store number	018
Deposit type	Regular deposit
Account Number	9391099
Account Name	Scanjap Inc.

Please make payment within 7 business days after placing your order .
● Bank transfer fees must be borne by the customer.
● Online banking is also available.
After placing your order, you will receive an email with payment information. Please check the email and proceed with payment. If there is an error in the email, we will not be able to deliver the email and your order will be automatically cancelled. Please make sure that your email address is correct before placing your order.
● If we are unable to confirm your payment by the payment deadline, your order will be canceled.

 

④ Cash on delivery
● A cash on delivery fee will be charged for each delivery.
Please pay the total amount plus a cash-on-delivery fee of 440 yen (tax included) to the delivery person.

After placing your order, you will receive an email with payment instructions.
The total amount including the COD fee will not be displayed on the order completion screen or in the confirmation email.
Please note that the amount charged at the time of delivery will be the total amount plus the COD fee.

⑤ Smartphone payments
You can use "PayPay", "LINE Pay" and "Merpay".
After clicking “Pay Now”, you will be redirected to mobile payment (QR code) for secure payment.

<Shipping Fee>

Delivery will be made by Sagawa Express or Japan Post.

● Hokkaido: 1,375 yen (tax included)
● Okinawa: 1,540 yen (tax included)
● 6 Tohoku prefectures (Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima): 1,045 yen (tax included)
● Other regions: 935 yen (tax included)

<Shipping costs borne by us>

If your order total is 11,000 yen or more (including tax), shipping will be free. (Excluding Hokkaido and Okinawa.)

However, for customers in Hokkaido and Okinawa, the following shipping charges will apply per delivery address.

Hokkaido	440 yen (tax included)
Okinawa	660 yen (tax included)

<About shipping>

● We will ship within 3 business days after payment. (※We are closed on Saturdays, Sundays and public holidays.)

● If you use bank transfer or Japan Post Bank transfer, your order will be shipped after we have confirmed the payment.

*If you are in a hurry, please pay by credit card or cash on delivery.

*Please note that we do not offer next day delivery.

<Delivery time (7 time zones)>

Morning (8:00-12:00)

・12:00 to 14:00

・14:00 to 16:00

・16:00 to 18:00

・18:00 to 20:00

・18:00 to 21:00

・19:00 to 21:00

<Returns and exchanges>

● Please contact us by phone or email within 2 days of receiving the product, and return it within 7 days.

● We generally do not accept returns for damaged or soiled products, products that have already been used, or products due to customer convenience.

● In the event of a defective product or incorrect delivery, we will cover the shipping costs.

● Please note that once the fabric has been cut, we cannot accept changes to your order or returns.

<About handling of personal information/Privacy policy>

We will take responsibility for storing the personal information (name, address, phone number, etc.) entrusted to us by our customers.
Other than for the purpose of shipping products, your information will not be transferred or provided to a third party.
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